Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Access to account

My daughter is on a school trip in France.i have just realised she has a spend cap on but to remove it I need the security code they keep sending her.she doesn’t seem to be receiving messages or calls so can’t get a code from her.how can I change my ...

Bolt on issue

Hi, I’m abroad at the moment. I’ve just purchased a bolt on for extra data, which I had only purchased one bolt on. £18.50 for 5GB. You have charged me for three bolt ons. Is there anyway that this can be changed ? Obviously. I’m happy to pay for one...

O2 Switch Up disaster

Hi all, I'm looking for advice as I'm starting to pull my hair out trying to get a solution from O2. I did a switch up and sent my old device back, except they haven't removed it from my bill for 2 months. I've contacted them 8 times and each time I ...

Upgrade Issue

I've been told my upgrade order is subject to credit checks. I was told to hang on and o2 would get back to me within 24 hours. That time is almost up and I've heard nothing.

iPhone 16 delivery

Has anyone so far had any notification of iPhone 16 pro max delivery or delay in delivery?

Resolved! Double data

I currently have virgin broadband at our home and have just signed up for a new monthly account which gives me double data, but this is not shown when I check my account details.??

Airtime charges

I am being charged airtime. Barges outside of my plan but I haven’t done anything differently? What am I being charged for?

Resolved! No response from O2 Fraud Team

Hi, We have had a couple of O2 loans and accounts opened up in mine and my husband’s names, and have been unable to get through to O2 Fraud team. We have tried customer services multiple times; who have gone on to raise fraud cases but never a respon...

Can’t make a call to Jersey

I’ve tried calling a hotel in Channel Islands Jersey but it won’t let me

I am no longer an O2 customer and keep getting an invoice with a small credit amount

Small credit on my account, no longer a customer please give it to charity.

O2

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