Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! new £6 a month contract

was told i would recieve terms and conditions by email pdf it has not arrived

Resolved! 5g

I have just moved to O2 and have changed my phone from an iphone7+ to a iPhone 13 do I need a new sim to enable 5g

Resolved! Samsung Fold 4 Pre Order Delivery date

Hi, just wondering if anyone has any info of when I will get my Samsung fold 4. Its been preordered on the 13th Aug. Do I get the device the day its released or do they dispatch on the release date which is this Friday the 26th. Thanks

Resolved! Additional charges in Poland

Hi There,I travelled to Poland on 10.08 and right away I received a text saying all my data, minutes and texts will be taken from my UK allowance and I won’t be charged for any of it but on the first day alone all my calls and texts were charged so t...

Resolved! Bill

Hello, I’ve received my first bill but haven’t received my SIM card, so I’m unable to use the service. is this normal and can it be fixed so that I only pay from when I’m able to start using the service? Thanks.

Resolved! watch 5 pro

pre ordered on the 18th but my order still says awaiting stockwhen is stock expected ? thanks

Resolved! Multisave discounts on existing contracts

I got phones for two of my children previously, one through an o2 store, the other online. Having just got one for my third, I've learnt about the multisave discount. I don't understand why this is only offered for new contracts. Is there any way of ...

Resolved! O2 Roaming - how do I know how much of my 25GB I have used whilst abroad?

I am currently roaming in Spain and have a 25 GB limit. I have used 23 GB of my total internet, however I am not sure which part of this was used roaming and in the Uk. Could someone help please?

Resolved! Bill higher than expected (with Virgin Media)

I changed my Virgin Media plan to one that includes an O2 sim (which I did not need, but decreased the total price).I was told my O2 bill would be £10 a month, but every month (not just the first month) it is £11.17. I do not even use the sim. Why?

Resolved! Account

Hello I have a problem with my account and phones dosent Network. I have unpaid bill please help me . I want to stay in 02. I can pay today .

O2

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