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Where's my Sim

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Anonymous
Not applicable

on ‎02-02-2017 22:22

on ‎02-02-2017 22:22

On 30th January I placed an order for a 30 day Sim only contract for my youngest son.  

 

It was a 2G deal which was reduced by 50% for the first 6 months and was due to cost £10 per month.

 

I filled in everything on line and linked it to my 02 account.

 

I also sent a request to keep my son's current phone number.

 

I did all this on-line as this offer was not available over the phone.

 

We haven't received the sim yet and I haven't had any communication with 02, but the order went through.

 

How do I proceed?

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MI5
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on ‎02-02-2017 22:26

on ‎02-02-2017 22:26

Contact cs in the morning to chase it up http://www.o2.co.uk/contactus
8.00-8.30am is the best time to call.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152321 Posts
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Registered:

on ‎02-02-2017 22:26

on ‎02-02-2017 22:26

Contact cs in the morning to chase it up http://www.o2.co.uk/contactus
8.00-8.30am is the best time to call.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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In response to MI5
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on ‎02-02-2017 23:27

on ‎02-02-2017 23:27

I did the same in January @Anonymous (via live chat) I had a text and email confirmation immediately and after midnight My O2 was updated to my new tariff. http://www.o2.co.uk/myo2

My new sim came within 48 hrs. If your order hasn't followed this pattern then, as said, give O2 a call in the morning....

Veritas Numquam Perit

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