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Upgrading

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Anonymous
Not applicable

on ‎08-01-2013 10:38

on ‎08-01-2013 10:38

I upgrade my phone next month and I was just wondering how keeping my number works? I am currently with o2 and when I upgrade does the tarrif I choose automatically go onto my sim card I have now or will I get a sim card with a new number and have to go through the keeping my number process I used when I first joined o2?

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MI5
Level 94: Supreme
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on ‎08-01-2013 10:39

on ‎08-01-2013 10:39

If you do a straight forward upgrade you will automatically keep your number.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152378 Posts
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Registered:

on ‎08-01-2013 10:39

on ‎08-01-2013 10:39

If you do a straight forward upgrade you will automatically keep your number.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎08-01-2013 10:40

on ‎08-01-2013 10:40

Thanks that's great!
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adamtemp64
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In response to Anonymous
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on ‎08-01-2013 10:48

on ‎08-01-2013 10:48

Depending on the new phone you may need a micro / nano sim but you just use the swap my sim process to sort that out same number new tariff etc.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
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In response to adamtemp64

on ‎08-01-2013 11:07

on ‎08-01-2013 11:07

You will receive a new sim card no matter what size.

I went into my local o2 shop to upgrade yesterday. Both my old phone and my new phone have micro-sims and my new phone was given a new sim.

The guy in the shop pressed a few buttons, my signal went on my old phone, and appeared on my new phone. Sorted!
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