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Upgrading procedure fails twice, PayPal takes funds twice

Mjnurney
Level 1: Joiner
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on ‎13-09-2020 14:39

on ‎13-09-2020 14:39

During trying to upgrade my device, 02 says my visa is correct so I select PayPal - halfway through the produce fails and my basket is saved and a link is emailed but the link is out of date and says try again. I’ve now been charged twice according to emails but no device is in my basket and the link is out of date - pretty poor experience so far from 02.
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MI5
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on ‎13-09-2020 15:26

on ‎13-09-2020 15:26

@Mjnurney 

You'll need to contact customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
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on ‎16-09-2020 09:10

on ‎16-09-2020 09:10

Hi @Mjnurney , how are you doing this week? It's been a while since you last posted so I just wanted to check in to see if you got everything sorted with your upgrade?

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