Solved: Upgrade weird message

Anonymous · ‎20-08-2016

I checked online said in stock and rang to reorder a refurbished phone and my upgrade Stuston us showing this weird message. We're sorting out your upgrade order. As soon as we're done, we'll update your tariff details and let you know when you can upgrade next. Anyone seen this before? Thanks Manda

Cleoriff · ‎20-08-2016

Hi @Anonymous It sounds as if the phone you ordered is out of stock currently. This is the sort of message seen by some when ordering a refurb phone. Here's how to check progress on your order. http://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎20-08-2016

Hi @Anonymous It sounds as if the phone you ordered is out of stock currently. This is the sort of message seen by some when ordering a refurb phone. Here's how to check progress on your order. http://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

Veritas Numquam Perit

jonsie · ‎20-08-2016

Don't expect the phone until the status says completed.

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MI5 · ‎20-08-2016

That's just a normal message whilst the order is in progress.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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