Solved: Unable to claim the free gift

Aija · ‎11-08-2019

Bought a new iPhone and got a leaflet through with the code to claim the free gift.
I’ve been trying for 2 days straight now.. I can fill in all the details but can’t submit it. Keep saying “ session might have timed out, try again”
What’s the point of offering a free gift if customers are unable to claim them?!!

MI5 · ‎11-08-2019

@Aija

Try clearing your browser cache and cookies or try a different browser.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎11-08-2019

@Aija

Try clearing your browser cache and cookies or try a different browser.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎14-08-2019

Good morning @Aija, have you managed to claim your gift since you last psoted? Some good tips above, let us know how you got on please

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