I am beginning to regret taking out another contract with O2, rather than getting a PAC code and moving elsewhere.
Almost 3 weeks ago (10/07/23) I took out a new phone contract in my own name. I have had an O2 number under my father's account for a number of years now, a number which I have owned for over 10 years across a number of networks.
I was told by staff in the O2 store that a change in ownership would be easily sorted over the phone provided both of us were present for the call to verify our permission for the change to happen. Once this call was made, we were promised that the transfer would happen in the next 24 hours.
I have called numerous times following this on the 12th, 14th, 17th (Web chat) and 24th due to this transfer not occurring, with the assurance that every time I called, the problem would be fixed and no further calls would be needed. My father and I have also called from his phone to try and see if the problem can be solved from his account.
To make matters worse, due to the phones being on different types of contract, I have been passed between the legacy department and 360 team numerous times during each one of these calls. Many of these transfers have been completed without the operator giving a handover to the other team, which has resulted in me needing to provide the full history of my problem again.
I was informed at one point that my old number was disconnected when removed from my fathers account, and that it had not been reconnected as it should have been. I was contacted by the O2 team on Tuesday (25/07) to confirm re-connection of the number. Following this I was transferred to another team, where I completed my third transfer of ownership form and promised that the transfer will have been completed by 1900 on Thursday (27/07). This has not yet happened.
I am beginning to lose faith that this number is actually going to make it to my new account. This is extremely frustrating as all my 2-step authentication, account details and work contacts have that as my listed number.
If anyone can suggest another angle to approach this from that might lead to resolution I would be very appreciative, as it feels that I am fed through the same script with each call I make.
