Solved: Tracking a order

Anonymous · ‎03-08-2016

I have ordered my new phone and it says that it is being processed but on the my o2 that I haven't purchased anything, why is this ????

Cleoriff · ‎03-08-2016

Hi @Anonymous welcome to the forum. I wouldn't worry about your order not showing yet. The system generally updates itself overnight and you should get tracking info later if you check My O2 tomorrow. If nothing showing then give customer services a call on the Contact Us link at the bottom of this page.

Veritas Numquam Perit

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Cleoriff · ‎03-08-2016

Hi @Anonymous welcome to the forum. I wouldn't worry about your order not showing yet. The system generally updates itself overnight and you should get tracking info later if you check My O2 tomorrow. If nothing showing then give customer services a call on the Contact Us link at the bottom of this page.

Veritas Numquam Perit

MI5 · ‎03-08-2016

It will show once your order is dispatched and will give you tracking details.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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jonsie · ‎03-08-2016

It will show that status until the phone is despatched assuming it is in stock.

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Martin-O2 · ‎03-08-2016

Welcome to the community @Anonymous! Which phone did you go for?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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