Solved: Spend cap

Jem96 · ‎05-06-2020

Hello.
So I put a £0 spend cap on my partner's phone bill. I've gone to pay today and been charged £4.99 for some stupid game he subscribed to for a free trial and forgot about it so it charged us. I don't understand as there's a £0 spend cap and I can't get through to anyone via chat or phone.

MI5 · ‎05-06-2020

@Jem96

Some things can bypass spend caps.

To block games charges you need to add a charge to mobile block too.

Guide: Spend Caps & Charge to Mobile on O2

All numbers to contact customer service here Guide: Coronavirus Community Help and Support

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-06-2020

@Jem96

Some things can bypass spend caps.

To block games charges you need to add a charge to mobile block too.

Guide: Spend Caps & Charge to Mobile on O2

All numbers to contact customer service here Guide: Coronavirus Community Help and Support

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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