Solved: Returning Device 30 day question

Aur · ‎04-12-2021

Hello, I bought a device online and I purchased it end of October but it arrived November 11. Now I don’t personally enjoy it so I was wondering if I’m able to return it. Because I’m unsure if it’s 30 days from when I got the device or when I paid for the device.

MI5 · ‎04-12-2021

@Aur

It's from when you received it.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Cleoriff · ‎04-12-2021

@Aur

It's 30 days from day of purchase. O2 are extending this over the Christmas period (From November until January) but you aren't eligible for that I'm afraid.

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

Veritas Numquam Perit

MI5 · ‎04-12-2021

@Aur

It's from when you received it.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Returning Device 30 day question

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