Refund

[Staceyfos]

O2 canceled our o2 contract pay monthly as we missed a payment now all of a sudden alot of money witch is my daughters dla money has all gone to you

[pgn · Accepted solution]

Hi @Staceyfos - this may not be entirely O2's doing - please check your bank transactions carefully to be sure where the money went. Then if it is definitely O2, you’lk need to call O2’s customer service team about it – give them a call on 202  or 0344 809 0202 (or specific Payment management number - 0800 902 0217 ). Call around 08:15 UK time, and keep trying until you get onto the queue with the music. Good luck.

[MI5]

@Staceyfos 

If you miss payments to the point that O2 cancel your contract, you will be charged the full remaining amount of your contract.

This is all covered in the T&C's you signed up for.

Failure to pay will result in your debt being passed to debt collectors and a default placed on your credit file.