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Proving age

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Kenobi
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on ‎07-09-2020 12:44

on ‎07-09-2020 12:44

Hi everyone, I often find websites that lead me to a O2 page where I am asked to prove I'm 18 or older before actually being able to access that website. It says I need to do it in my O2 account but can't find anything about it. What shall I do? If I don't do this I can't surf on the website. I don't want to give my card number either as I'm asked to do.
Thanks!
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MI5
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‎07-09-2020 12:57 - edited ‎07-09-2020 13:00

‎07-09-2020 12:57 - edited ‎07-09-2020 13:00

@Kenobi 

You can turn off age restriction in your MyO2.

Edit:

age.JPG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Kenobi
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on ‎07-09-2020 12:46

on ‎07-09-2020 12:46

Does anyone know about this?
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MI5
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‎07-09-2020 12:57 - edited ‎07-09-2020 13:00

‎07-09-2020 12:57 - edited ‎07-09-2020 13:00

@Kenobi 

You can turn off age restriction in your MyO2.

Edit:

age.JPG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
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on ‎08-09-2020 11:13

on ‎08-09-2020 11:13

Hey @Kenobi , let us know if you managed to remove the age restriction ok via My O2? slight_smile

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Kenobi
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on ‎08-09-2020 13:17

on ‎08-09-2020 13:17

Great, thanks a lot! All done 🙂
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MI5
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on ‎08-09-2020 13:20

on ‎08-09-2020 13:20

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Kenobi
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on ‎08-09-2020 13:21

on ‎08-09-2020 13:21

All sorted, thanks everyone for the quick help! 

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Marjo
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on ‎08-09-2020 14:06

on ‎08-09-2020 14:06

Perfect, thanks for coming back to let us know you're sorted @Kenobi . thumbsup

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