Hi I have a major problem and need some help.
I had an existing sim only contract with O2 for about 4 years, before that i had a number of monthly contracts with O2 all with the same number. I needed a new phone, the best deal i could get was with an O2 reseller. I explained I needed to keep my number, they said it was simple as it was all O2, just call them after the new phone is received and working. This i did last Thursday, I was on the phone for an hour, spoke to 4 different people but eventually someone said they had actioned the migration to the new phone/sim. This was at about 3.00pm last Thursday, within ten minutes my signal was lost on my old phone. I waited patiently for the new phone too swap over to the new number but this didn't happen. I called O2 at 8.00 the next morning and explained what had happened, they apologised but said it could take up to 24 hours. I told them the problems not having the number was going to cause me as it was my work phone and I could access my work email or systems and no 0ne could get hold of me. When the 24 hours passed I called again, they kept me on the phone and passed me around several people all of which said they would help but in the end nothing changed. Since then i have spent several hours on the phone with O2, the matter has apparently been escalated and people have promised to call me back but none did..
Today i called at 3.00pm , now 72 hours since the original number went dead, i spoke to 2 seperate people from different departments. They told me they knew what the problem was and that it would be fixed, that the transfer would take place within 3-4 hours, it still hasn't.
So now I face trying to work tomorrow not knowing who is trying to get hold of me, not able to access my work emails or systems because they use a authenticator app which wants to send me a text. Not able to access my bank and make a payment that is now overdue, cannot use Whatsapp to contact my friends etc. etc. etc.
What the hell more can I do@O2Sarah-
