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Phone bill

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Jamesallan90
Level 1: Joiner
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on ‎03-07-2022 18:48

on ‎03-07-2022 18:48

Hi there was on the phone phone last week about my phone bill I work away from home and I lost my bank card and I said a I could t pay my bill to a was home ok the 6th of July next Thursday I’ve had a message on my phone saying my phone will be cut off soon cause a didn’t pay it when a said on the 30th last Thursday a told them on the phone it would be the 6th of this month 

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MI5
Level 94: Supreme
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on ‎03-07-2022 19:03

on ‎03-07-2022 19:03

@Jamesallan90 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

You can use Skype to call Guide: A Guide to Skype 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152357 Posts
  • 651 Topics
  • 29082 Solutions
Registered:

on ‎03-07-2022 19:03

on ‎03-07-2022 19:03

@Jamesallan90 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

You can use Skype to call Guide: A Guide to Skype 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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