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Phone Trade During Contract

Chloe35
Level 1: Joiner
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Hi, I still have an ongoing contract on my Samsung s20 5g and I was just wondering if I would be able to trade in my phone for a new one? I have £375 left on my device plan. Am I able to add that £375 on top of the new phone or will I have to pay off the entire device plan? 

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MI5
Level 94: Supreme
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@Chloe35 

You need to pay off the device plan first.

How you do that is entirely up to you but high street stores such as CEX offer the best deals usually.

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152368 Posts
  • 651 Topics
  • 29082 Solutions
Registered:

@Chloe35 

You need to pay off the device plan first.

How you do that is entirely up to you but high street stores such as CEX offer the best deals usually.

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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