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Payments - Non Refresh and a Normal Contract

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Anonymous
Not applicable

on ‎02-07-2018 23:29

on ‎02-07-2018 23:29

I have a Pay Montly phone contract that comes out of my Bank by Direct Debit every month.  I have recently ordered a Samsung Galaxy Tab A 10.1 2016 on Refresh.

 

My question is Does the Airtime and the Device Payments come out at the Same time or do I have to Pay them Each seperately.  I am not sure on how this works.

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Cleoriff
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‎02-07-2018 23:49 - edited ‎02-07-2018 23:52

‎02-07-2018 23:49 - edited ‎02-07-2018 23:52

Hi @Anonymous

Yes they both come out of the bank at the same time

See here https://www.o2.co.uk/help/account-and-billing/first-bill

A guide to Refresh here https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093

Welcome to the forum by the way Welcome

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
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‎02-07-2018 23:49 - edited ‎02-07-2018 23:52

‎02-07-2018 23:49 - edited ‎02-07-2018 23:52

Hi @Anonymous

Yes they both come out of the bank at the same time

See here https://www.o2.co.uk/help/account-and-billing/first-bill

A guide to Refresh here https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093

Welcome to the forum by the way Welcome

Veritas Numquam Perit

Girl in a jacket
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EmilieT
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on ‎03-07-2018 10:50

on ‎03-07-2018 10:50

Hi @Anonymous Wave I hope @Cleoriff's reply above clarified the process for you, but please let us know if there's anything else the Community could help you with! 

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Anonymous
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In response to EmilieT

‎03-07-2018 20:02 - edited ‎03-07-2018 20:05

‎03-07-2018 20:02 - edited ‎03-07-2018 20:05

.  Although it would be a good idea if you could Pay Online for making extra payments towards the Device instead of having to call them.

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MI5
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on ‎03-07-2018 20:07

on ‎03-07-2018 20:07

You can through the MyO2 app or O2Ask.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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