Payment

[Ac365]

Hello there, I am currently going through some financial difficulty so I paid my phone bill in advance a couple of days ago to ensure the payment wpuld be made for this month, however I have now seen my account in arrears due to the fact you have taken the same payment again!! I am going to be charged if my account does not return back to irs original state by 11pm this evening and need the second payment take reimbursed cause if you looked at the system ypu would have seen payment has been made. I need someone to attend to this matter ASAP. 

[jonsie]

You yourself caused the problem by making payment too near the direct debit date

You need to allow 5 working days so that the direct debit is amended, in this case to zero

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Guide: How to find help & contact O2 

[MI5]

@Ac365 

It was too close to your direct debit date for the system to react and getting a refund by this evening will be impossible. 
Either way you need to speak to O2 

Guide: How to find help & contact O2 

[madasaf1sh]

@Ac365 

You will need to call o2, this is not customer services, and I will tell you now nothing will happen with any refund if due for upto 14 days. 

And no offence but you caused this by paying the bill within a few days of the direct debit been taken, as Direct Debits start to process 7 days before you actually pay them..

You will need to speak to o2 on 0800 902 0217 and see if they can do anything..