O2 Refresh%20issue%20(not%20showing%20on%20account)

[DancingJonnyMan]

Hey

I am a refresh customer and have been since it started. I’ve been able to upgrade every 12 months at no extra cost and I took my phone out in Feb last year. The website says you can upgrade anytime.

When I try to do it online it says that I can’t upgrade until May 2022 and it’ll be £600 to do it then. Surely that’s wrong?

Appears refresh is missing off my account if anyone can help please?

Thanks

Jonathan

[Cleoriff · Accepted solution]

@DancingJonnyMan 

Here's our guide to Refresh Guide: How does O2 Refresh work? 

Systems are running slow due to the current situation and are getting worse by the day. We can't deal with account issues here at all.

A general help guide during this covid 19 crisis

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...