No network

[TillyTrott]

Hi

There has been a faulty mast in my area for 5 days and live chat help is just not able to give any useful information!  does anyone have an alternative method of getting help from o2 I am getting very frustrated my phone once out of this area is fine.  o2's site says the mast is faulty and they are working on it!  since Sunday!

[Bambino · Accepted solution]

O2 don't usually give estimates on how long a repair will take. If it's any comfort to you, at least you know that they're aware of the problem and that they're working on it.

[Anonymous]

I have at next to no service the last 3 days and the week before it was getting worse and worse.  I went through the O2 guru chat and was also told there was a faulty mast and it was being worked on.  He wouldn't give an estimate on when it would be fixed, just that it was high priority.  I hope it's soon, because the phone is virtually unusable.

[perksie]

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@Anonymous wrote:

I hope it's soon, because the phone is virtually unusable.

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Patience is a virtue, it will take as long as it takes, parts, access to the site and many other reasons can cause delays but O2 won't want it down any longer than you do.