Solved: New to O2 "what a mistake"

AJtl · ‎20-10-2021

Since my boyfriend joined O2 yesterday Morning his mobile has simply not worked.

He was assured at the time of purchasing a new contract with his chosen new supplier O2 that all would be up and running within 24 hours, he sill has no use...

We have tried to contact O2 customer service via chat, call and email to no suffice. To not have any mobile usage is not acceptable and not to be able to contact an advisor or anyone to assist with this matter at O2 is TOTALLY unacceptable!!!

MI5 · ‎20-10-2021

@AJtl

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎20-10-2021

@AJtl

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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