Missing Sim

[SL]

My Sim card, ordered 6 days ago, has not turned up but the Track My Order feature says the order is complete, how can I resolve this?

[Cleoriff · Accepted solution]

@SL 

You need to call O2. All numbers in this guide Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to someone.

Press Upgrade, Lost/Stolen if you have to, to get put through to someone.