Lowering my tariff

[luck]

For a while I’ve been trying to lower the amount of data I get each month and obviously lowering my tariff. I currently get 25GB and I only use around 10-15 each month. I pay £48 a month as this includes unlimited calls and texts but it’s starting to be a bit too expensive for me and I would really like to change the data.

However each time I’ve talked to a Guru they say I’m only the lowest tariff and they’re unable to do anything. This has been through the Guru chat on the website. Would it make a difference if I called them?

My only other option according to them is to buy out which would be around £400 but all I want to do is lower the amount of data I receive 😞

Details: iPhone 8 Plus
End of contract date: 28/05/20

Thanks in advance

[MI5 · Accepted solution]

@luck 

You should be able to flex your tariff if you meet these rules https://www.o2.co.uk/refresh/flexible-tariffs

Calling is always the best option - 202 from your O2 phone.

[luck]

I don’t think I do as I got my phone etc through carphone warehouse so don’t think they do the refresh contract? Will call tomorrow when I get the chance and hopefully I’ll work something out! Thankyou

[MI5]

Unfortunately you do have to be on refresh, so you won't be eligible.