Long term customer rewards

[Anonymous]

Sometimes i think i can be very nieve. 

I just upgraded my phone yesterday in a bit of a panic, a month early, due to my existing handset refusing to charge. I paid the excess on my contract and have agreed to a more expensive contract on a new handset and data that means i will be paying approx £55 per month (an increase of £20 per month). Whilst this is a lot of money this is the first time i have treated myself to one of the lastest handsets.  

I am now kicking myself, having spoken to colleagues and friends I am advised that many of them negotiate discounts on their upgrades or boltons if they have been a client for a while. 

I have been a client of o2 for well over a decade and have had a pay monthly contract on the same number the whole time. In addition the first couple of years i was living abroad and spending in the region of £200 per month, I have paid thousand and thousands of pounds to o2 over the years and when i think about it is a little sad that there is littlerally no acknowledgement or reward for being a long term customer.  I appreciate why they don't reward clients of a year or two, but over 5? and certainly over 10years i think should warrant acknowledgement at the least. 

do any other long term clients have the same experience?

Kat

[Cleoriff]

Sadly, loyalty counts for nothing nowadays as so many have said previously. The only chance you had of a discount was by phoning retentions and threatening to leave. There would be no guarantee though and it is a bit late now

[jonsie]

Just normally upgrading means you won't get any offers, only by calling 202 and choosing the option for leaving o2 will they offer you incentives to stay. O2 love a satisfied customer as they just give you whatever is on the website. Own worst enemy...? Unfortunately yes in this instance. 

[Anonymous]

hi Kat

I could weep for you, I really really could 

shocking + shameful + surprising ..... = ..... well yes it was surprising until I came upon this the O2 Community forum quite by accident by browsing the O2 website, something to do with a bill 

I've been with O2 what feels like years, I couldn't say actually how many & I don't know how to look it up, but you've been treated shabbily ..... & ..... totally dis-honourably ..... its only by the likes of the members above that I've come to realise  that it is a dog-eat-dog world of tech much much more than it used to me 

I don't profess to understand this attitude of O2, as to me you reward 'good behaviour' for want of a better description to keep the good customers

I got conned by a friend who stated that it was my old gold Nokia was faulty ..... so I about 6 months before my contract was up for renewal got a new phone & it cost, what for me was, a lot of money

Not O2's fault, but my own, not knowing about tech stuff, this forum is excellent btw, I do know where to come for tech info

Apologies for going over-verbose above ^^^^^

[Anonymous]

did you upgrade over the phone or online? either way you get a 14 day period to change your mind.

if you upgraded in a shop, you wont get this 14 day period.

as with anything you buy, you need to shop around to get the best price

[Anonymous]

Hang on I thought it was 14 days instore but you can't online

[Anonymous]

ive never heard of a 14 day cancellation period where a customer purchased the handset in store.....the 14 day period is in association to the distance selling regulations.

if i'm wrong, please correct me

[gindygoo]

Yes you're correct @Anonymous it's the DSR that gives u 14 days to change your mind... In store they don't apply.

Charlie.

[Anonymous]

That's what I thought it was but I could be wrong maybe @Toby or @Anonymous could clarify

[perksie]

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@Anonymous wrote:

ive never heard of a 14 day cancellation period where a customer purchased the handset in store.....the 14 day period is in association to the distance selling regulations.

if i'm wrong, please correct me

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The 14 day period applies for in store purchases too: http://www.o2.co.uk/help/phones-and-devices/returns-and-exchanges