Leaving o2

[Chaz]

I up graded on 02 refresh last year if I pay off the phone balance does this mean I can end my contract and leave I can't make or receive calls at home so I want to find a network that WORKS 

[MI5 · Accepted solution]

Hi @Chaz 

Just pay off the device plan and give 30 days notice to end the airtime. The phone is yours and you are free to go.

https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093

[Chaz]

That's great thanks 😁

[MI5]

You're welcome

[Chaz]

So sorry to bother you again but the link says you still pay for airtime plan is this just until your 30 days are up I don't want to end up paying 2 contracts 

[MI5]

Yes, that's just the final 30 days notice period.

[Bambino]

@Chaz Do not cancel any Direct Debit until you receive a final bill and that bill is zero. We have heard of many people getting into difficulty with their credit rating because of cancelling the DD too soon.

[Chaz]

That's great thanks spent half hour on chat all sorted got pac code 😁

[Chaz]

I wont thanks

[MI5]

Glad you're sorted