Im having trouble paying my bill due to covid-19

Kathleen · ‎30-03-2020

Struggling to pay

Kathleen · ‎30-03-2020

Im not sure when im going to get paid next

MI5 · ‎30-03-2020

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Natasha2 · ‎30-03-2020

Where can I get help with my bill ? Due to covid 19?

MI5 · ‎30-03-2020

@Natasha2

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Natasha2 · ‎30-03-2020

You can’t get through to them , they don’t answer the phone !

MI5 · ‎30-03-2020

You have to keep trying
Everyone is trying to call and they are short staffed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎30-03-2020

If you have it you could try calling using Skype @Natasha2 @Kathleen.
We have had reports of people getting through to customer services that way.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Kathleen · ‎30-03-2020

Ok but i dont have skype

MI5 · ‎30-03-2020

@Kathleen

You can download it for free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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