Gift selection restricted to one (Disney+)

[MarkPalmerUK]

I have just entered into a new contract and I am informed that I now can select a gift extra.

Initially I was presented with around 3 or 4 gift options, but deferred my selection.

However, now try as I might I cannot access ANY gift extra other than Disney+ which I definitely do not want. When I access my account via the app or via the website, the Disney+ is the only gift extra offered - not the range of extras which should be available to me. I am finding it impossible to contact anyone from 02, either by phone or by the online chat facility.

[MI5 · Accepted solution]

@MarkPalmerUK 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: Adding and removing O2 Extras  

[TallTrees]

Hi @MarkPalmerUK 

Welcome to the o2 Community forum 

Would you be able to use social media?

O2 customer services ?

[MarkPalmerUK]

OK. Thank you both. I shall attempt to use Facebook to obtain O2 support on this issue.

[TallTrees]

Hi @MarkPalmerUK 

Hope it works OK for you

Links 

message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this