Email as user name

[NY1]

I opened a o2 account before my Virgin account moved. As such my email is already registered to you and I could not  change it when I opened a new account on joining o2.

my faulty, I missed it when it asked me what account to use.

How can I change it to my correct email now from the generated one I was sent.

can you cancel the first account?

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202