Solved: Covergae in Spain

d_sing · ‎03-08-2021

Any help appreciated. I am pay monthly, Apple 12 phone. I can only use my voice phone here in Majorca. There is a 4G signal, roaming is switched on (I think), but cannot get email or use Google Maps when I am away from Wifi. Cannto get hold of O2 on webchat

MI5 · ‎03-08-2021

@d_sing

Change your data or apn to

"mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-08-2021

@d_sing

Change your data or apn to

"mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

d_sing · ‎03-08-2021

Thanks. I have no idea what you mean! If you have time, can you elaborate please?

MI5 · ‎03-08-2021

@d_sing

In mobile data settings on your phone.
It will probably be set to "iData.o2.co.uk" so change it and save it then reboot your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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