Solved: Combining balances

Anonymous · ‎13-06-2015

Is there any way to combine the Pay&Go balances from 2 SIMs onto 1?

I guess the answer is no...

MI5 · ‎13-06-2015

CS (call 4445) will transfer the balance from one sim to another (if they are both in your name) but the sim that has had the balance removed from will be terminated.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Cleoriff · ‎13-06-2015

Do you mean transferring your balance from both sims to just one?

If so you need to ring customer services on 4445

Veritas Numquam Perit

Anonymous · ‎13-06-2015

@AnonymousAre both sim cards yours? And can you share the reason why u need that?

MI5 · ‎13-06-2015

CS (call 4445) will transfer the balance from one sim to another (if they are both in your name) but the sim that has had the balance removed from will be terminated.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎13-06-2015

They will do it but the sim will be deactivated so as long as you are happy with O2 reclaiming the number, give them a call.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎13-06-2015

Which is exactly what happened to me when I was PAYG...2 phones 2 sims..one I never used...all I did was contact CS on 4445 (as I mentioned previously)...and got both balances onto my very first 'smartphone'...(which wasn't that smart as it turned out. The rest, as they say, is history)

Veritas Numquam Perit

Anonymous · ‎13-06-2015

Both cards are mine. After a phone talk, O2 reinstated the older sim and sent me a new one. (Lack of use on what was my spare mobile. There was a delay replacing the balance on the old one. After another talk, I got the erroneous impression that the balance was lost, so I put some ££ on the new sim. Then the old balance appeared on my MyO2 a/c...

I want to continue using the new sim, and don't mind having a new no. for what is almost a museum piece - a Philips TCD128.

Cleoriff · ‎13-06-2015

@Anonymous wrote:
Both cards are mine. After a phone talk, O2 reinstated the older sim and sent me a new one. (Lack of use on what was my spare mobile. There was a delay replacing the balance on the old one. After another talk, I got the erroneous impression that the balance was lost, so I put some ££ on the new sim. Then the old balance appeared on my MyO2 a/c...
I want to continue using the new sim, and don't mind having a new no. for what is almost a museum piece - a Philips TCD128.

Well at least it's sorted now...Keep hold of that 'museum piece'...it may be worth something one day...

Veritas Numquam Perit

Anonymous · ‎13-06-2015

You just made my day @Anonymous, I've not seen one of these in years

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