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Carrying Free Bolt’sOns Over When Upgrading

M13KSP
Level 1: Joiner
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on ‎16-04-2020 11:20

on ‎16-04-2020 11:20

Hi,

I’m overdue an upgrade and would like to carry over my free bolt on of an extra 20gb of data. Will this happen automatically regardless of the plan I choose?

Thanks
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O2Kurt
O2 Support
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on ‎16-04-2020 11:53

on ‎16-04-2020 11:53

no m13ksp,

any free boltons or discounts are lost when upgrading.

Kurt
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jonsie
Level 94: Supreme
In response to O2Kurt
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on ‎16-04-2020 12:12

on ‎16-04-2020 12:12

No you need to take a completely ifferent tariff and no discounts or bolt ons are carried over @M13KSP 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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