Solved: Can't call short numbers

philw279 · ‎07-12-2013

Okay I know it's sad, but I tried calling the "short number" for mobile to register a vote for I'm A Celebrity, but the call fails.

Other normal numbers work fine, but this one constantly fails.

Are these numbers not compatible with the O2 network?

Anonymous · ‎07-12-2013

If premium numbers are barred on your account you won't be able to call them O2 can lift the bar

View solution in original post

perksie · ‎07-12-2013

I've watched a few bits of this and I think it's good harmless fun, not sad at all.

Short codes won't work if you're using TuGo.

Failing that are you sure the lines were still open when you tried?

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

philw279 · ‎07-12-2013

I wasn't using TuGo, just phoning normally. The wife got through on her phone (on EE) so the lines weren't busy either.

perksie · ‎07-12-2013

I'm puzzled then, you might have to ask O2 when they're open.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎07-12-2013

If premium numbers are barred on your account you won't be able to call them O2 can lift the bar

Anonymous · ‎07-12-2013

http://www.o2.co.uk/support/generalhelp/howdoi/premiumratecalls

MI5 · ‎07-12-2013

Yes, its due to premium call blocks. CS will lift it but you have to request it. Call 202 from your mobile (free).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-12-2013

Surprised Perksie didn't know that

MI5 · ‎07-12-2013

He's probably not sad enough to have ever tried calling them

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-12-2013

True neither have I I must admit but just worked it out

O2

Can't call short numbers

Cancelling subscrption

Not renewing my contract

3G switch off

no service after porting number

Phone Upgrade