Can not top up number (error number not pay&go)

[Anonymous]

Trying to web top up my o2 pay&go number. An error message shows up on my o2 webpage after entering number and email noting that the number is NOT pay& go number.
Please help as I am am in holidays out of the UK and waiting for important communication.

[jonsie · Accepted solution]

It may just be a glitch. I would recommend trying a little later. Failing that, try using the top up line 4444 though I'm not 100% sure that works outside the UK. There are landline numbers however.

Calling the O2 Top-Up line

If you're in a direct dial country, you can call the O2 Top-Up line for free by:

• Calling 4444
• Using Hotkey 3 on your Pay As You Go mobile
• Calling +441753 552 277 from any phone
• Calling 03456 062 277 from any landline

If you're topping up from a country that doesn't allow direct dialling, enter *111*# then press the call button. Your mobile will go on standby for a few seconds before it rings.

Answer the call and follow the instructions to access the Top-Up line by dialling 4444#.

[MI5]

Have a look at other ways to pay here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

[Cleoriff]

Within the link shown above, this one in particular has proved very helpful to those struggling with UK cards abroad https://www.mobiletopup.co.uk/o2

Best of luck @Anonymous

[MI5]

Good for all networks too