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Calls being transferred to payment line

Donna25
Level 1: Joiner
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on ‎06-04-2020 16:55

on ‎06-04-2020 16:55

My calls are being forwarded to the payment line when there is no bill outstanding it actually says please pay zero £s! Anyone help?
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MI5
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on ‎06-04-2020 16:56

on ‎06-04-2020 16:56

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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‎06-04-2020 17:22 - edited ‎06-04-2020 17:23

‎06-04-2020 17:22 - edited ‎06-04-2020 17:23

@Donna25 If you're not having payment problems or connection issues, and you have a technical problem or question about your phone, ask here. There are some people here who can possibly help.

I DO NOT WORK FOR O2



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