Solved: A new number

Spapac · ‎03-05-2022

Brought a new phone kept the same number but being charged for a second number I know nothing about?

MI5 · ‎03-05-2022

You need to migrate your old number to the new contract to keep your number and cancel the old contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Cleoriff · ‎03-05-2022

Hi @Spapac

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Veritas Numquam Perit

MI5 · ‎03-05-2022

@Spapac

You need to migrate your old number to the new contract to keep your number and cancel the old contract.

Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

A new number

Cancelling subscrption

Not renewing my contract

3G switch off

no service after porting number

Phone Upgrade