Solved: 02 4G tariff

Anonymous · ‎14-10-2016

I have just upgraded to a 4G iphone and am on a £23 per month tarrif. The paperwork I haven to hand indicates this monthly amount includes VAT.

My first bill has come in at £29.32, showing a Tarrif of £23.26, an extra referred to as a 'loyalty discount', but debiting an amount of £1.17 and then adding VAT of £4.89.

I just cannot make sense of my bill through 'help' on the 02 website, nor can I get to speak to anyone at 02.

Can anyone shed any light on my bill for me?

Thank you very much.

MI5 · ‎14-10-2016

Your first bill is always slightly higher as you pay an extra couple of days pro rata to bring you in line with your regular bill date.
http://www.o2.co.uk/help/account-and-billing/first-bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎14-10-2016

Your first bill is always slightly higher as you pay an extra couple of days pro rata to bring you in line with your regular bill date.
http://www.o2.co.uk/help/account-and-billing/first-bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎14-10-2016

That ^^^^

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Curr946 · ‎14-10-2016

You get a refund on your old tariff pro rata and pay the extra days at the new rate pro rata.

Current Phone: Sony Xperia XZ Premium

Martin-O2 · ‎21-10-2016

See how your second bill tuns out @Anonymous and let us know if it's still higher then expected.

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