Solved: inactive sim

Saduser · ‎13-03-2018

hi my old payg sim has been made inactive, i keep this phone as spare for camping how do i go about getting it reactivated or getting back the credit that i have on it

MI5 · ‎13-03-2018

Hi @Saduser you need to call or chat to customer service and hope it hasn’t been too long http://www.o2.co.uk/contactus

Credit is usually applied 24 hours after successfully réactivation.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎13-03-2018

Hi @Saduser you need to call or chat to customer service and hope it hasn’t been too long http://www.o2.co.uk/contactus

Credit is usually applied 24 hours after successfully réactivation.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎13-03-2018

@Saduser Depending on how long it's been since you last used it will determine if the number can be reactivated. Normally you have to make a chargeable call or text every 6 months and top up every 999 days. If it hasn't been used for a long time the number might have been reassigned. Only way to find out is to speak to customer service.

I DO NOT WORK FOR O2

Marjo · ‎19-03-2018

Hi @Saduser, as it's been a few days since you last posted, I just wanted to check if you managed to reactivate your account ok in the end?

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