Solved: charged for unaswered calls

wendi · ‎11-10-2021

this morning i hade £2.48 credit, i tried ringing my taxi for work a few times, no one answered the phone so i hung up and tried again. after the 3rd time my phone directed me to the top up page as i all of a sudden had 0 credit. why was i charged for unanswered calls.

madasaf1sh · ‎11-10-2021

@wendi

Some call centres, connect you and then have a ringing tone whilst you wait on "hold" so that is why you may have been charged.

You can always ring 4445 and ask if they can see the call and the duration.

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iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

madasaf1sh · ‎11-10-2021

@wendi

Some call centres, connect you and then have a ringing tone whilst you wait on "hold" so that is why you may have been charged.

You can always ring 4445 and ask if they can see the call and the duration.

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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charged for unaswered calls

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