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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 52466 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 26471 Views
  • 19 replies
  • 2 kudos

Resolved! Top up

Can I use top up to pay for tariff?

M3n_zy by • Level 1: Joiner
  • 393 Views
  • 1 replies
  • 0 kudos

Rolling plan

How do I change my plan I've already bought, I'm running out of data and everytime I go to swap my plan it says invalid on current plan

Lauren92s by • Level 1: Joiner
  • 336 Views
  • 1 replies
  • 0 kudos

Resolved! Fraud or security issue?

An email from o2wifi@o2.com received asking me to verify email. Legitimate? My Account says a device added on 05/02/24 but I didn’t add a new device. The only device shown is my iPhone. Has this been cloned?

Kim60 by • Level 1: Joiner
  • 716 Views
  • 3 replies
  • 0 kudos

Resolved! Replacement sim does not work (Pay and Go)

I lost my phone. Ordered a new sim and the correct sim was finally sent. They said it was sent 'pre-activated' (I'm currently outside of the UK). I put the sim in my new phone, nothing. It doesn't have any service, no texts are coming through. I can'...

LA2024 by • Level 1: Joiner
  • 419 Views
  • 2 replies
  • 0 kudos

App not showing account

Hi there.I just transferred my old phone number to a new pay as you go SIM, but now the O2 app is not working properly.It is saying "something went wrong" instead of showing my account details.Can you help me please?Thanks.

Resolved! 118402

Hello, I've got 118402 as the number for 02's Directory Enquiries on my SIM card. I don't use it much but just want to know how much it costs? Are there any decent cheaper alternative Directory Enquiries numbers that you recommend? 118402 was suppose...

koala321 by • Level 4: Observant
  • 1548 Views
  • 6 replies
  • 0 kudos

Resolved! rolling plan vs big bundle plans explain

Hi I am on the £10 big bundle which auto tops up each month taking £10 each month from my bank account to restart a new month allowance and i was thinking of changing to the £10 rollover plan. But reading the details I can't see the difference betwee...

LooBerry by • Level 1: Joiner
  • 3999 Views
  • 2 replies
  • 0 kudos

Bolt on

I want to remove my bolt on - but it won’t let me. How do I do this? 

Resolved! Top up

so I topped up £10 but it says my balance is 0. you gave me the £10 data Big Bundle which only lasts for 1 month. I want £10 of credit that will last indefinitely until I use it all up. This is for my Dad who will only use mobile once in a blue moon ...

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