Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! changed sim, old sim in credit

Hi All, I did a sim swap, as my old sim wouldn't fit my new phone. The old sim had around £60 credit. O2 sent a new sim, which is great, but how do I get the credit back after they switched off the old sim?

Billing

Can I get a billing for my Mobile ********* [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Renew my tariff

Can you renew my Bolton earlier please

Tariff

Hello I need to renew my tariff please can u help

Top up

Hello iam trying to renew my taffi but none of my cards are working to take the payment

Can't make or receive calls when I'm at work

Hello all, I was hoping someone could shed some light on an issue I am having. So basically, if I am in or around my work building and call someone or someone tries to call me, all my signal and internet just drops and I've either got to reset my pho...

unable to update contact phone number

I have a new phone and although the number is on my o2 account I cannot access it because the texts are being sent to my old phone as it is the contact number. My old phone died and is therefore unable to receive texts. I cannot get into my account t...

Resolved! lost all credit on my phone

have not used my phone for some time now find that I have no credit ,phone no (REMOVED)...have now bought a new phone but hope to use my old sim ,have been trying to buy new credit but cannot receive your security text, can you help ?

Resolved! Reclaim a number?

Is it possible to reclaim a mobile number that has been deactivated by O2 because it has not been used for a while?The phone belonged to our mother, who passed away on Christmas day 2021. We took great comfort in reading the messages that she sent to...

Resolved! Called by a scam number after ordering PAYG Sim?

I just had a call form 0161 850 2959 from someone claiming to be from O2. He correctly mentioned that I had just ordered a new PAYG sim, and offered me a "better deal". I smelled BS so didn't offer up anything, but the question I have is: HOW DID THI...

O2

Forum Posts