Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Migrating to o2 and O2 Priority

Hello i’m migrating to o2 payg from expensive EE payg. Have ordered o2 Classic sim today and have EE PAC Now for the Questions ?.. (1) When I get the o2 sim I fill in a ‘Keep my number form’ with the 02 sim number and EE PAC ? (2) Do I have to top up...

Resolved! Few questions about mobile broadband

Struggling to find the answers on the website so thought I'd post here. I'm looking at getting a 4G dongle for a family member. I see that when you buy you can pick which package you want, and I like the look of the 5GB with a 90 day limit, but I can...

Resolved! PAYG data charges in Spain

When in Spain, almost as soon as I connected to the internet (I think the carrier was called Moviestar or similar) I got a message to say that I had used £1 worth of data but I wouldn't be charged any more up to 50 MB. The charge on the O2 website sa...

FREE10

Hi i got a new o2 sim card today and topped it up with £10 as it says on the back if i top it up with £10 i can text FREE10 to 21500 to get £10 free and when i do that it keeps saying im not eligible for the offer can and can anyone also tell me why ...

Resolved! Stopping the O2 contract marketing texts

I know O2 would prefer that customers are on contract PAYG suits me fine for my level of usage and it would cost me more to run it on sim only (I know as I've tried) I don't mind getting the odd text about O2 services and PAYG related stuff but is th...

Resolved! Order out of stock, payment taken

I placed an order for a Moto G6 play, I chatted to one of colleagues who advised me that the item was out of stock and that I'd need to contact a 0344 number to get a refund as the payment was taken. I explained I am unable to do this!! The order sho...

Resolved! Payg big bundle questions

Hi, can someone clarify the deal with payg big bundle please? ‘I’m sat here this morning after buying a £299 iPhone 6 and a £10 SIM card wondering if I’ve been had! I have had 2 separate conversations on the chat bit with 2 different o2 employees tha...

Resolved! Phone unlocking

I have recently left o2 and used a PAC code to transfer my number. I bought my phone outright and was under the impression it was unlocked but when I tried my new sim it requires a code.I have logged into o2 app to request my unlocking code but does ...

Resolved! Can I add a second number to My02?

Can I add a second number to My02? I only have one email address, and as it is already registered I could not create a new account with it. Also, it's a bit awkward having a separate account for each number anyway, so adding more than one number to t...

Resolved! O2 response

I am a litle bit disapointed with O2´s costumer service this morning.Aparently you cannot have your money back when making an honest mistake.To be fair, there is a way but you will loose your number or it will be disconeccted.How is this even possibl...

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