Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! 'keep my number form' still unavailable.

Got new o2 SIM last week, but the 'keep my number form' is still not available after over 5 days, despite the fact that "We've got our best technicians on the case." ! Any suggestions as how to proceed as an alternative solution.Live chat never seems...

Resolved! Transferring O2 SIM From Motorola Phone to Samsung Phone

Hello. My Motorola C261 phone is on its last legs. I want to use my O2 SIM in a Samsung GT-E1170 but it needs unlocking. I have tried an unlatching request via O2 but I have received an email saying they can't do it: This is not an O2 device, it will...

faulty phone mast

i am having problems with my data connection, the internet will not work.there is a H symbol next to the signal bars with an up arrow and a down arrow under it.the upload arrow keeps flashing. no data ever comes down. the faulty phone mast is in park...

FREE10

I am switching two phone to O2 using SIMs ordered by post and I got the same ""It looks like this offer isn't for you" message. What should I do? Many thanks

Resolved! Has enyone else encountered this devious 02 payment system

In activating auto topup for the £15 big bundle on 2nd September for renewal on the 3rd every month thereafter, i duly noticed that 02 had withdrawn £15 on the 2nd, and then proceeded to withdraw £15 on the 3rd.. i had been informed earlier that this...

Resolved! Voicemail

Hello I've just changed handsets. On the phone I now have (Alcatel Pixi 4), I need to set up voicemail. I already know about 901, 1750 and 1760. Under Call Settings, Voicemail, Setup, it asks for a number (so messages can be left). Is this the same n...

Resolved! How do I change internet settings on Huawei E5573B pocket wifi

Evening. Nothing urgent, just need a little help please.Bought a Huawei Mobile E5573B from O2 last week. Not contract, pay and goBought a £40/12gb simcard and all seems okay, suprised myself by setting it up with my laptop and tablet.Only problems ar...

Resolved! Payg

I have just purchased an iPhone SE, my previous phone ran off steam. I will only use it for the occasional call, the odd text and occasional surf. So far I have made one call, sent no texts and viewed perhaps three web pages briefly (I understand tha...

Resolved! I can not register my sim card

hi I'm in Egypt now and I have a problem to register my sim card with any Egyptian provider every time I try to register with any provider it's failed and tell try again later

Resolved! Data Charges

Hi, can anyone tell me why, after telling me that I have used £1 of data and that I won’t be charged anymore until after midnight, do I then get a message telling me that I am close to my daily limit and that I need to text WEBDAILY to 21300 to get a...

O2

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