Pay As You Go
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 52340 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 26450 Views
  • 19 replies
  • 2 kudos

Resolved! Number to o2

I brought my number to o2 now when I try to manage my account, security text is sent too my old number so I do not receive it told them several times but noting happens. So I can not get in to my account to manage my details

Jasper by Level 1: Joiner
  • 4543 Views
  • 18 replies
  • 0 kudos

Resolved! Transferred number and balance not showing on website

Hi thereMy balance has been transferred from my old number and I'm using my old number on my new phone, but on this website, the only device listed for me is the number that came with the phone (i.e. not the number I'm using) and it shows a balance o...

Resolved! PAYG in France

I read the following on the O2 site: ‘If you’re travelling within selected destinations in Europe, your allowances and charges will work just like they do in the UK.’ I have a bog standard ‘phone that I use solely for ‘phone calls on PAYG. So if I us...

Ajax by Level 1: Joiner
  • 902 Views
  • 1 replies
  • 0 kudos

Resolved! 'keep my number form' still unavailable.

Got new o2 SIM last week, but the 'keep my number form' is still not available after over 5 days, despite the fact that "We've got our best technicians on the case." ! Any suggestions as how to proceed as an alternative solution.Live chat never seems...

TonyD by Level 1: Joiner
  • 2971 Views
  • 7 replies
  • 0 kudos

Resolved! Transferring O2 SIM From Motorola Phone to Samsung Phone

Hello. My Motorola C261 phone is on its last legs. I want to use my O2 SIM in a Samsung GT-E1170 but it needs unlocking. I have tried an unlatching request via O2 but I have received an email saying they can't do it: This is not an O2 device, it will...

otronics by Level 1: Joiner
  • 2323 Views
  • 5 replies
  • 0 kudos

faulty phone mast

i am having problems with my data connection, the internet will not work.there is a H symbol next to the signal bars with an up arrow and a down arrow under it.the upload arrow keeps flashing. no data ever comes down. the faulty phone mast is in park...

LukeR by Level 3: Thinker
  • 3998 Views
  • 23 replies
  • 0 kudos

FREE10

I am switching two phone to O2 using SIMs ordered by post and I got the same ""It looks like this offer isn't for you" message. What should I do? Many thanks

Nickjt by Level 1: Joiner
  • 1607 Views
  • 7 replies
  • 0 kudos

Resolved! Has enyone else encountered this devious 02 payment system

In activating auto topup for the £15 big bundle on 2nd September for renewal on the 3rd every month thereafter, i duly noticed that 02 had withdrawn £15 on the 2nd, and then proceeded to withdraw £15 on the 3rd.. i had been informed earlier that this...

Anonymous by Not applicable
  • 5591 Views
  • 17 replies
  • 0 kudos

Resolved! Voicemail

Hello I've just changed handsets. On the phone I now have (Alcatel Pixi 4), I need to set up voicemail. I already know about 901, 1750 and 1760. Under Call Settings, Voicemail, Setup, it asks for a number (so messages can be left). Is this the same n...

mjbj by Level 1: Joiner
  • 2010 Views
  • 6 replies
  • 0 kudos