Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Messages v Text

What is the differance between texts and messages? I have unlimited text's on my account yet I am charges for messages. Thanks for your help, Karl

Resolved! Bolt on

Hi I am travelling in bali and Thailand, what bolt on is best for data, as I need Google maps badly

Resolved! Mandatory Requirement to top up Classic payg Sim with £10 every 6 months -- is this true?

Hi all, I've just joined up with O2 & activated my free classic payg with £10 My belief when activating the sim was that this classic payg sim tariff only requires a chargeable event to be made every 180 days & that it remains in credit. Am I wrong? ...

Resolved! O2 Travel Opt Out

Hi, I’m new to O2 and currently have a pay as you go sim. I see on looking at Bolt Ons one called , O2 Travel Opt Out. I have read several posts, but must be having a senior day! If I want to use my phone within Europe and pay the same prices for all...

Unable to change my email address

I bought a sim card from O2 and registered it with my email. Then I ported that number to my current number. I wanted to register my current number with the same email address that I registered with the number that doesnt exist anymore but im unable ...

Phone blacklisted !

Hi, bought mum in law a good as new/perfect Huawei Y6 2018 from o2 shop on Dec 21st, came unlocked so popped in a plusnet sim and it worked fine until 4th Jan when phone stopped making/receiving calls. Took phone into o2 shop as i assumed there was a...

Data issues

So I have paid £10 to O2 for data but I have received no data!!! What can I do?

Resolved! E Top-up card

Sorry if I am being thick (I am new to a mobile pay as you go phone) but I can find reference in the "Help" section to using an e top-up card in a supermarket if I have one but nowhere can I find how I actually get one.Seems the "Help" section is not...

Resolved! spend cap

Just wondering does o2 offer spend cap on pay as you go or only pay monthly?

Resolved! I topped up on 123 and it worked?

I had no internet or credit while I was out so I dialled 123 and got through to an automated system telling me how to top up and I had done it before so I just pressed that I had done it before and gave the last digit of my card and back information....

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