Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Frozen back up phone

Hi. I have a back up 'alcatel' phone which i/my son very rarely use. We are going away for a few days and when I tried to top it up it said the account had been frozen. I haven't topped it up since summer last year 2018.

Resolved! sms

is there a way i can log on to my 02 and read an sms sent to the phone, im currently using my work sim card in the device so the device is using a different number. i don't want to put my uk sim in the phone as i'm out of the uk and will get heavy ch...

Resolved! Data rollover

I've just received a message from o2 saying that my tariff is going to change to unlimited text and calls and that my data is going from 5gb to 6gb. At the moment I get data rollover is this stopping with this new tariff as it doesn't state this. I d...

O2 Web & MMS settings request

Hello, I want to request Web & MMS settings but when I text ACTIVE to 2020, I get a message from 83201 saying “Sorry we’re busy right now. Please try again later. You haven’t been charged for this message” Please I soon want to what’s happening!?

Resolved! credit left on card

I have a pay as you go sim in my gate entry system,so not connected to phone,I need to keep track of how much credit is on this card so can top up when required,how?

Resolved! Transfer credit from o2 payg number to another o2 payg number

Hello,I have 2 payg sims (long story, transfer from another provider). Is it possible to transfer credit from one sim to the other?

Lost sim Buț another one with same number

I lost my sim and i need another One with the same number

Resolved! New Sim card

Hi how do I order a new PAYG sim card as need new size - going from iPhone 4 to iPhone 5 and want to keep same number thanks

Data use not showing

SInce I topped up at teh beginning of this month the data useage both on the 02 App and the website no longer shows me how much I have used ie it is unchanged. How can I get this fixed?

Resolved! Sms alerts

How do I opt back into my sms alearts for Facebook

O2

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