Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

online device%20details%20incorrect

I have two payg numbers with O2 and an online account with them. I recently bought a alcatel phone (from the O2 shop) and asked them to replace the nokia in the online account with the new alcatel. Instead my Samsung GT - 19300 was taken off the onli...

Bundle charged but not fulfilled

I have just returned to the country and needed to top up my phone as I haven't used it in a few months. I added £28 to my balance and changed my tariff to the the £20 big bundle. Once I had done this, I was then charged for a £15 bundle (what I had p...

Charged for premium texts received - I have not signed up to anything!

I have two additional charges of £3.25 each on my bill this month. They are for premium rate messages which I did not sign up for. I since deleted the texts as I have no storage space on my phone. I have blocked the number on my phone now - will this...

Disney +

Hi, I'm keen to get the Disney + extra as it says free for the first 6 months however when I try to add it says its £5.99 pm but you get £2 off your bill. Are you able to have it free for 6 months or was it just click bait?

Big bundle

I’m having a issue here and cannot contact o2 to helpI ran out of data on big bundle30I am trying to renew my big bundle so I will have a new Anniversary dateI topped up £30 last night and can’t restart my big bundle but already o2 have taken £2 off ...

Pas an go

I’ve used up my data on big bundle 30 and want to restart it early, anyone know how I can do this?

Resolved! Took money but didnt get any confirmation

Yesterday i brouth a new sony experia L online, it took my money but after i haven't received any confirmation email. And when i log in to my o2, it dosent show anything. It says you dont have any product or service. If anyone had the same problem pl...

Cannot Top up - failed port?

Hi,I ported out from 3 today. Just before 12:00 this lunchtime my three SIM was disconnected and I duly replaced it with my O2 SIM.Full Signal, phone receives calls fine on the number I want to keep but if phone switched off caller is not diverted to...

Resolved! Classic PAYG Top Up

Hi, I'm on the classic PAYG tariff, with 3p per min for call, 2p for text and 1p per MB of data. I know this tariff is no longer available. If I top-up my phone, will I still get these rates for my phone?

PAC Code Fail

Hi, I'm sending a message 'PAC' to 65075 but my iPhone 5s says not delivered. Please can someone help to get a PAC code for my number?

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