Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Number not recognised

Bought a sim last year for my running phone. Trying to see if I need to buy more credit above the £10, originally paid, as I have a note on the phone it can only be emergency calls I can make. Also O2 system does not recognise the number bought at th...

Resolved! Received strange text message

I’ve received this text and I’ve not touched any of the links but I don’t think it is right?!?O2:We were unable to process your latest bill. In order to avoid fees, please update your payment information via: https://o2.uk.bill602.com/?o2=2From +44 7...

Saying I have no minutes

Currently I am unable to listen to voicemail messages as it says I have no minutes but when I check my bundle allowance it says I have over 200 minutes. O2 has no chat and when I ring, they say they can't answer my call. Any ideas?

Upgrade

Hi I am due an Upgrade, this is to take another contract on a mobile. If I wanted to keep my mobile and Pay As You Go can I opted for this instead or wait till Jan2021 when my current contract ends? If I did upgrade I have the Huawei P20 Pro and was ...

I haven’t been given my unused data as promised

I haven’t been given my unused data as promised when I topped up in the 13 th april

Old Device asking for a 8 digit pin

Hello my name is Ben Dawson I had a HTC ONE M8 Red and asking for a 8 digit pin this was a 02 contract and police took it away. its already open to all networks i have a number BT contract an i have no choose to use my old phone as police took my S10...

free 300 minutes

Hi , i received the free 300 minutes due to coronavirus but my wife and friend never got the text from o2. All on classic tarriff. Any ideas?

Resolved! Extra data

I was supposed to have up to 15mb of data for 3 months when I joined o2. It's not showing up on my account. This was an extra bonus. Also £10 free credit if I text free10 to them. The reply I got was this offer is not for you. Two things promised but...

Phone damaged with credit on sim

Hello would appreciate some help please. My elderly aunt has damaged her Doro 6520. We have purchased a new phone. The pay as you go sim in the damaged phone still has credit - is it possible to transfer the phone number and sim to the new phone? We ...

Resolved! Mobile data and internet

I have a HTC U 11. My mobile data says disconnected.the VPN in most fields says not set? What do type in these fields.? Starts with name. Running Android 9

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