Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! O2 Bolt On on PAYG

Hi. I have an international bundle with 1000 mins of UK and international calls. If I buy a bolt on for an extra 100 minutes, will this be used first for my UK calls or will the 1000 mins be depleted first and then the UK bolt on used?

what am i paying for?

i'm paying £9/month for a very basic alcatel 2038, which i believed was for my call/text allowance. i paid £15 to walk out of the store with the phone, believing it to now belong to me. however, the phone won't work unless i top it up. are any of my ...

Topping up online

Hi, I'm unable to top up with debit card. Checked with bank and card is ok.

3gb Data instead of 15 and its declined free £10 offer when I text the number.

I got a new pay as you go sim. Its supposed to have 15gb data a month instead of 3gb for the next 3 months. Its also supposed to give you £10 free credit when you top up £10 and text FREE10 to 21500. Its text me back saying this offer isn't for me pl...

Resolved! Upgrade

I recently ordered an update, the money was taken out of my account (£300), never received a confirmation or the phone (as you can probably tell) and when I called the consumer service they hunged up on me. What should I do?

Cannot top up online

Is the problem within the SIM card? Or is it the phone itself!!!!

02 SIM in Tesco phone

Hi. Work have bought me a crappy Alcatel phone with an 02 PAYG SIM. I have a Samsung Galaxy Ace that I don't use - so wouold like to use the SIM in that phone. Requested an unlock code from Tesco - didn't work. It does say unlock PIN from SIM provide...

Resolved! Deactivated sim

Hello, I have a One Plus phone that can accomodate two sims. I bought my phone from an o2 shop last year and it came with a pay as you go sim. I decided to buy a contract sim with another network and keep the pay as you go sim as a back-up. Unfortuna...

Unable to receive text messages

I can make and recieve calls on my phone but cant recieve any text messages.

emrgency calls only

I toped up my phone yesterday and now I can not make any calls or send texts , I can not receive calls but I can receive text, I can not call phone or text o2 as phone says emergency calls only, and I can not find live chat it seems to have dissapear...

O2

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