Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! I can’t seem to divert my new number to my work phone

Hi I’m struggling to divert my calls from my new SIM card to my work number. It works with other sims when I put in the phone so must be something to do with the new SIM cards. I have registered it and topped up the new card also

O2 refresh tarriffs

Hi, I wanted to ask whether it would be possible for me to increase my data allowance from 5gb a month to unlimited for one months, then revert back to my original 5gb a month without any consequences? I’m happy to pay unlimited for one month but I w...

Misleading offers

So I ordered a sim card £10 big bundle offer with 15GB a few days ago, top up yesterday, and it only gave me 3GB.The other offer was the top up £10 get £10 free credit. I texted FREE10 to 21500. The text comes back and says "It looks like this offer ...

BALANCE TEXT MESSAGES

Everytime I send a message I get a message back giving my balance. How can I stop it?

Extra data not applied

Hello, I bought a big bundle for my new sim yesterday but I haven't received the extra data advertised. I did send 5XDATA to 2424 yesterday but got no response.

Resolved! Smart watch

Hi guys. Can you help me with a manual set up on a smart watch I'm doing something wrong, only a cheap 2g. I'm faced withAccount name-Apn-Username-Password-Auth. Type- (normal or secure)(Advanced setting)Homepage-Connection type- (http or wap)Use pro...

Resolved! problems topping up

Been trying for weeks to top up my pay as you go. Keep getting the message that my payment can't be processed and I should contact my bank. But I've tried several different cards including other people's so the problem isn't with the bank. Totally st...

'Sim not provisioned'

hi I bought a new s20 plus I set it up like I have done with previous Samsung phones. Put the sim in didn't expect it to work instantly but then after switching on and off repeatedly and waiting for 24hrs my phone says the same.I have tried to text '...

Resolved! Using my Top-up for shopping

Hi EveryoneI was wondering if I can use my O2 top-up credit for shopping. For example, is there an app that could help me to use my credit for shopping from stores?Honestly, I’ve got so much credit barely using the phone and I don’t know how I can ca...

Resolved! Replacing old PAYG phone, how retain number?

I am in the throes of replacing my ageing iPhone 4 with an iPhone SE. I use very little or no data and have a Big Bundle on the old phone. I am not buying the phone from O2 but wish to put a new Big Bundle on it - how do I keep my old mobile number o...

O2

Forum Posts