Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Big bundle

How long does it take for the new triple data to be added to your tariff? It says straight away but I still haven’t got it

Resolved! Tariff change

Hello.I have received an email stating I have been moved tariff as if I have requested this. I have requested nothing. Why am I being moved a tariff to ‘30d 20gb’ ?

No signal

I have poor signal on my Samsung a20e.For the last few days I have had a H letter where my 4G usually sits.I have reset my network setings twice.I have followed trouble shooting guides. I now have one bar signal and still says H. I also have no data ...

Resolved! Non reflecting top up

First I changed my tariff from 10pounds bundle to 20pounds international bundle,then I was as asked to top up in other to activate my new tariff,I top up (20pounds) but only saw 10pounds in my account balance (I received a debit alert and the number ...

Resolved! international bolt on with £5 big bundle?

My mother aged 90 has a non smartphone with a £5 unlimited uk calls bundle in her nursing home and needs no data. My sister has moved to Spain so can I add the international bolt on so she can ring her for £0.03p per minute as well as having unlimite...

How do I stop WEBDAILY

Help

Big bundle

Hi! I’ve just activated my new O2 PAYG SIM card which is advertised as 10pounds for 18GB data. But I just got 6GB data and I also got some messages which I thought might be belonging to the previous user, so I want to know if my card is not a new car...

Canadian trying to use and top up O2 sim card

Hi there,My bf just arrived in the UK today for work and is there for 6 weeks. He has a Canadian phone plan and was hoping to avail of O2's services by picking up a sim card and topping it up as needed so he can stay in contact with us without spendi...

Unlock network

Need to unlock my phone so I can use a different network

Resolved! Pay as you go SIM

Is it possible to purchase a Pay as you go SIM card which isn’t attached to a bundle? Just pay the standard rates for phone calls, texts etc.

O2

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